Chief Executive Officer

ROB THORNE

As a performance management, organizational development and turnaround specialist, Rob Thorne’s career rise from venture-capital-backed start-ups and Fortune 500 companies to local government and utilities, effortlessly prepared him to found Public Performance Management. 

This DC native felt compelled to bring his skills, talent, and diverse background in operations back to the area to supply organizations with quality products and talent. His expertise includes:  

> Formulating, evaluating and articulating operations strategies, particularly for enterprises undergoing key transitions.

> Creating practical work designs that optimize the use of human resources, technology, equipment, and budget.

> Deconstructing existing operations via business process redesign, then increasing service delivery and efficiency.

> Implementing standard operating procedures and best practices, while accounting for work culture dynamics.

Rob is a graduate of The Wharton School, University of Pennsylvania (MBA), The University of Michigan (MSE) and Howard University (BSME).

Chief Operating Officer

SHAYLEEN SPENCER

As head of Operations, Shayleen Spencer is responsible for business alignment, cultivating clients, building key relationships, and ensuring that PPM is on target for sustainable growth. 

For the past five years, PPM has benefitted from her 15 years of financial industry experience (locally, nationally, and regionally) and her expertise as a former commercial and retail banking executive. Through the years, she has become an industry expert at banking, import/export trade. Her track record for turnaround, performance management, and competitive differentiation has helped PPM deliver a quality experience for the customer. 

Her day-to-day operational responsibilities, include revenue and sales growth; expense, cost and margin control; and financial goal management.

Shayleen is a graduate of Howard University (BBA), where she majored in International Business and Finance. 

Creative Director

ROMAIN MCLEAN

Romain is a DC native, veteran creative director, and obsessive about brand identity standards.

Known as PPM’s creative strategist, Romain has almost 20 years of brand identity development, graphic design, website development and creative direction experience.  Always ready to impact brand awareness in a positive way.

Romain has developed brand identities and marketing campaigns for organizations such as, Office of Technology, City of New Orleans, Smithsonian Institution, DC Department of Transportation, DC Water, Sodexo, Inc., Africare, ASAE & The Center for Leadership, Innovative Management Solutions, Kumi Construction, Jack and Jill of America, Inc., and more.  Romain believes your brand only lives in the customer’s mind, so understanding the perceptions, desires and needs of the audience is the key to branding success.

Romain is a graduate of The Portfolio Center (MS), where she concentrated in Brand Identity Development and Florida A&M University (BS), where she majored in Graphic Design and minored in print management.